SMART DESIGN – TERMS & CONDITIONS

1. SERVICE DEFINITION

Smart Design provides online interior design services only, including:

Conceptual layouts
Moodboards
3D renderings
Design drawings (non-engineering, non-construction)
Curated shopping lists

All services are:

Conceptual
Aesthetic
Advisory

Smart Design does not provide:

Architectural or engineering services
Construction documentation
Site supervision or inspections
Procurement or installation services

2. DESIGN INTENT & NON-RELIANCE

All deliverables are intended for design guidance and visual planning only.

Any implementation must be reviewed and executed by qualified professionals.

Smart Design is not responsible for:

Structural integrity
Safety or regulatory compliance
Technical feasibility

Any implementation guidance provided is non-technical and aesthetic only.

3. CLIENT DATA, MEASUREMENTS & SITE CONDITIONS

All work is based entirely on Client-provided information.

The Client is solely responsible for:

Accurate measurements
Complete site details (including columns, beams, outlets, HVAC, etc.)
Photos and references

Smart Design does not verify site conditions.

Any redesign required due to:

Incorrect measurements
Missing or inaccurate information

→ Will be treated as additional scope and billed accordingly

4. INTELLECTUAL PROPERTY

All deliverables remain the exclusive intellectual property of Smart Design.

Upon full payment, the Client is granted:

A non-exclusive, non-transferable, perpetual license
For personal use only
For the specific project location only

This license becomes irrevocable upon full payment, unless:

Terms are breached
Payment is reversed or disputed

5. PERMITTED & PROHIBITED USE

The Client may:

Use the design for their own property

The Client may not:

Reuse the design for other properties
Sell, distribute, or replicate the design
Use the design for commercial development
Share with third parties for reproduction

6. PAYMENT TERMS

Full payment is required before work begins
Work is scheduled only after payment is confirmed

Failure to pay or chargebacks:

Immediately suspend the project
Void usage rights

7. REFUND POLICY

Due to the customized nature of the service:

Before work starts → Full refund
After concept delivery → 50% non-refundable
After final design delivery → 100% non-refundable

Refunds are based on work stage completion, not subjective satisfaction.

8. REVISIONS POLICY

Each project includes a defined number of revisions.

A “revision” includes:

Minor adjustments to layout, materials, or styling

A “revision” does NOT include:

Complete redesign
Change of concept direction
Additional rooms or spaces

These will be treated as new scope and billed separately.

Revision Window:

The Client must submit revision requests within 14 calendar days of each design delivery.

If no feedback is received within this period:

→ The design will be considered approved

Requests submitted after this period:

→ May be accepted at Smart Design’s discretion

→ May be treated as additional scope

Timely feedback is required to maintain project timelines.

9. THIRD-PARTY DISCLAIMER

Smart Design is not responsible for:

Contractors
Suppliers
Vendors
Delivery services

All third-party engagement is solely between the Client and provider.

10. SHOPPING LIST & PRODUCT DISCLAIMER

Shopping lists are based on availability at the time of design.

Smart Design does not guarantee:

Product availability
Pricing accuracy
Delivery timelines

If an item becomes unavailable within 48 hours of final delivery, Smart Design will provide one complimentary re-selection per item.

After this period:

→ Re-selections are considered additional services

The Client is responsible for:

Verifying dimensions
Ensuring items fit through entryways, elevators, and spaces
Confirming finishes and materials

11. RENDERINGS DISCLAIMER

Renderings are:

Visual representations only
Not exact real-life outcomes

Variations in lighting, materials, and finishes are expected.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Smart Design is not liable for:

Indirect or consequential damages
Loss of profits
Construction or execution issues
Third-party failures

Total liability is limited to:

→ The total amount paid for the service

13. INDEMNIFICATION

The Client agrees to indemnify and hold harmless Smart Design from any claims arising from:

Use of the design
Implementation or construction
Third-party interactions

14. FORCE MAJEURE

Smart Design is not liable for delays caused by:

War
Government restrictions
Supply chain disruptions
Natural events

15. TERMINATION

Smart Design may terminate the project if:

Client is unresponsive
Client breaches terms
Payments are delayed

Refunds will follow Section 7 (Refund Policy).

16. DISPUTE RESOLUTION FIRST

The Client agrees to:

Raise any concerns directly with Smart Design
Allow 14 days for resolution before making public claims

17. CONFIDENTIALITY & PORTFOLIO RIGHTS

Client information is treated as confidential.

Smart Design may use:

Renderings
Project visuals

For portfolio and marketing purposes, without revealing personal identity, unless requested otherwise in writing.

18. DIGITAL ACCEPTANCE

The following constitute legally binding acceptance:

Payment
Checkbox agreement
Email confirmation

19. GOVERNING LAW

This Agreement is governed by the laws of Dubai, United Arab Emirates.

20. DISPUTE RESOLUTION

All disputes shall be resolved through:

Good faith negotiation
Arbitration in Dubai

21. SEVERABILITY

If any provision is found invalid, the remaining provisions remain enforceable.

22. CLIENT APPROVAL & SIGN-OFF

Upon delivery of the final design:

The Client is responsible for reviewing all details carefully
Approval (written or implied) confirms satisfaction

Once approved:

Smart Design is not responsible for any omissions or changes requested afterward
Any further modifications will be treated as new scope

23. COMMUNICATION & RESPONSE TIME

Smart Design operates during standard business hours.

Typical response time is 1–2 business days.

Excessive or fragmented communication may impact timelines.